Return Policy 7-DAY RETURN POLICY:
If at any time within 7 days of the date of receipt of a stock order, the buyer is not satisfied with the purchase, it may be returned for an exchange or store credit with the following exceptions and stipulations:

CUSTOMIZED WIGS and CUSTOM WIG ORDERS may NOT be refunded, returned, canceled or exchanged once begun. A custom wig order is deemed to have begun once an order has been taken, charged and processed.

Hair Care and Wig Care products may not be returned.

ANY RETURNED ITEM MUST be in the original factory condition. Any wigs that have been cut, dyed or altered, in any way, may NOT be exchanged. The label must still be attached. (Wigs may only be tried on briefly but may not be worn for an extended period.) Wigs that have been worn and show any signs of wear may NOT be exchanged. Any wigs that have been stained, soiled, ripped, placed near heat or used with heat may NOT be exchanged. Items exposed to odors such as cigarette smoke or perfume may NOT be exchanged.

Any sign of wear or damage will invalidate the 7-day exchange option and may NOT be returned for exchange. These conditions apply equally to all stock wigs whether human hair or synthetic and all hats and scarves.

ALL RETURNED ITEMS MUST include the Return Merchandise Authorization (RMA) Form with the item being returned to be eligible for exchange. Contact for this form.

Also included must be any original tags and copies of your invoice or packing slip. It is NOT NECESSARY to call us before shipping (at your expense) the return for exchange item when you include the form and it is shipped within 7-days.

ALL RETURNED ITEMS MUST be postmarked within 7 days of the receipt delivery date. That means that from the date the item was delivered you have 7-days to bring the item to be returned to the post office or other commercial shipping company.

  Items returned within these timeframes will be subject to the following:

Items returned within 1-7 days: may be returned for exchange or store credit and are subject to a 15% of invoice Restocking Fee.

Items returned after 7 days: Are considered Late Returns and will NOT be eligible for exchanges or store credit. We cannot mail back Late Returns but will give the item to charity or sell the item and give the proceeds to charity. will accommodate ONE exchange per item, as long as eligibility requirements are met. If a return of any of the items purchased is part of a discount or special offer, any exchange credit will be adjusted accordingly. An item that is given free with any purchase is not free without a purchase and will be deducted from an exchange credit if it is not returned.

Beauty or health products other than wigs MUST be returned unopened and in its original condition and packaging and are subject to restocking fees.
For beauty and health products, we exchange credit ONLY the purchase price of the returned item (less any restocking fees); WE DO NOT REFUND SHIPPING CHARGES. Clients are responsible to pay the cost of any return shipping Please insure the return package for the invoice price and retain the receipt. Allow 30 - 60 days for us to receive and process your return.Send all Return Packages with the Return Merchandise Authorization (RMA) Form to:
10390 Wilshire Blvd
Suite 306
Los Angeles, CA 90024 USA
877.FOR.WIGS (367.9447)

Once has received the item in its original condition we will process your return. We may contact you to inquire about the reasons for the return, your preferences and to suggest alternative options.